Starlight K9 Care

Reviews

• ★ ☆ ☆ ☆ ☆
  Our review was erased twice from Starlight K9's Facebook group so I feel the need to write it here where maybe it won't be erased .... unfortunately leaving my dog here for two weeks while I went on vacation WAS NOT an enjoyable one. I read the reviews and thought this place seemed great at first, every other place was booked up so I didn't have many options. I tried to book a flight to bring my girl with me however it was during the Christmas season so the airlines wouldn't let me take her along. I felt a little nervous about dropping her off as I witnessed another dog trying to hump my 10 month old pup, but the staff assured me the dogs were always watched.... The kennels did look clean HOWEVER some downfalls 1) all the dogs are allowed to run around together big, small, medium, giant, all of them can run a far ways because the kennel does own a very large piece of land ... I thought this would be okay however when I picked up my dog there was only one lady working, she was at the desk helping me for a good 20mins, she was the only person working while the other dogs were left outside to run along together, I see this as an issue BECAUSE my dog came home with scratches all over her face and body ... she also had a cut inside her ear, an eye infection, and a bandage around her paw from apperantly digging it in the snow (possibly true but seems far fetched as it never happens at home). Her dog bed came home with only the shell, the whole inside pillow was gone (however the outside was completely untouched and intact). None of her toys came back including the expensive Kong ones. She was completely crazy when I picked her up and acting like a complete savage for weeks later because the dogs are allowed to do whatever they want. All of these didn't seem that bad however, the one thing that really disturbed me is that they tried to charge me $4 for every meal for 10 days (I had dropped off food for my dog but they ran out, I had discussed with them that if she ran out I would have someone drop off more food, they agreed and said they would call, yet when I came to pick her up I was given a bill for her meals). Anyways, they switched her to the brand of food that they feed the animals (the food they highly promote might I add) which was Pedigree ... my dogs skin was flaky and dry when I got her back ... I tried to buy the same bag at 3 different pet stores (because I didn't want to switch her without mixing her food) where I was told blatantly by the pet store staff "WE DON'T SELL THAT GARBAGE" or "That's McDonald's for dogs" or "Pedigree is pretty much candy for dogs" ... I don't understand how a kennel can promote this brand ?? Also my dog was there for over 2 weeks and she stank and had not had a bath of any sorts (apperantly it's an extra expense I was not made aware of). The worst part of the whole experience is that my spouse tried to go there and talk to them about our situation and they were completely RUDE and unhelpful! I guess there was a reason every other kennel from Chilliwack to Abbotsford was booked up but this one was not. Dogs should be placed with like minded dogs in the same size range not all of the dogs left outside to wrestle together.... I'll cancel my trip before I ever leave my dog here again. Sorry Starlight K9 it's two thumbs down from us. Maybe if you would have been slightly less rude to us and a little more compassionate for the well being of my dog then I wouldn't need to go out of my way to warn people of your kennel. And you could probably step it up a few notches on the customer service department and with your staff professionalism while your at it.
  By Emily Clarke, December 10, 2016
• ★ ★ ★ ★ ☆
  Good facility. Dock diving, boarding, daycare and training. Potentially can host different events
  By Julia Byrnes, September 27, 2016
• ★ ★ ★ ★ ★
  Our Pitbull had a bad experience at a daycare where he was attacked when he was about 5 months old. The lady never told us he was attacked. She then started separating him from all the other dogs. As a result he became very dog aggressive. We sent him to 2 different trainers to be resocialized and leash trained. The first trainer told us that he was too unpredictable and anxious and we may have no choice but to put him down. The second trainer didn't really tell us anything other than he needs a routine. She then told us that she had an emergency and we had to pick him up that day or she was taking him to the SPCA. My wife was in a panic and managed to find K9 and he was dropped off there. We were out of town when all this happened. When Earl was dropped off at K9 he looked like he had been starved; was at least 10 pounds lighter and had lost a lot of muscle tone. Katherine called us right away to let us know about Earl's condition. She has been in constant touch since he's been with her. After only a week we have received pictures of Earl Swimming and playing with other dogs. He is unleashed and unmuzzled. She started him out with another Pitbull with the reasoning that he would be more open to socializing with his own breed. 2 days later I got pictures of him running and playing with 5 other dogs. In a week she managed to do what 2 and a half months with the other 2 trainers failed to do. She has taught him to swim which is great exercise and is now working to undo the damaging leash training from the two other trainers. Katherine is a miracle worker with very reasonable rates. She and her staff truly loves every dog in their care as if they were their own. I can't say enough good things about this place. Thank you Starlight K9
  By Mike Kellington, August 09, 2016

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